How Syncpoly OÜ collects, uses, shares, and sells data.

This Privacy Policy explains how Syncpoly OÜ, Sepapaja tn 6, 15551 Tallinn, Harju Maakond, Estonia, collects and uses personal information when you visit this website, log in with Google, request services, use customer account features, interact with billing, or communicate with us.

Contact us at support@syncpoly.com for privacy requests. If you are in the EU, EEA, UK, Switzerland, Germany, or California, the regional rights below also apply.

Information We Collect

• Account data: Google login identifier, name, email address, profile image, login timestamps, session token metadata, and billing account identifiers.
• Billing data: Stripe customer ID, invoices, subscription status, payment method brand and last four digits, payment events, and billing support messages. We do not intentionally store full card numbers.
• Website and device data: pages viewed, referring URLs, IP address, browser, device information, cookie identifiers, consent choices, and analytics events when permitted.
• Project and service data: business details, project requirements, files, prompts, workflow data, customer messages, automation logs, and support requests you provide.
• AI and automation data: inputs, outputs, workflow metadata, tool calls, logs, and results processed through ChatGPT/OpenAI, OpenClaw, cloud services, internal automation tools, or similar systems when those tools are used for your project or account support.
• Commercial data: lead source, services purchased, invoices, payment status, company information, and communications.

How We Use Data

• Provide the website, account login, billing summaries, invoices, support, and contracted software services.
• Operate security, fraud prevention, debugging, authentication, audit logging, backups, and legal compliance.
• Use Google Analytics and similar tools, only where allowed by your consent settings, to understand website usage and improve services.
• Use OpenAI/ChatGPT and OpenClaw-related tooling to draft, analyze, automate, summarize, classify, or support software and business workflows.
• Develop internal analytics, benchmarks, business intelligence, datasets, data products, lead intelligence, and commercial insights.
• Market services, measure campaigns, and personalize communications where allowed by law and your choices.

Legal Bases for EU, EEA, UK, Swiss, and German Visitors

• Contract: to provide requested services, login, account access, billing, and support.
• Consent: for non-essential cookies, Google Analytics, advertising/marketing technologies, AI processing where consent is required, and sale/sharing of personal data where consent is required.
• Legitimate interests: security, fraud prevention, basic business operations, service improvement, customer support, and limited B2B communications, balanced against your rights.
• Legal obligation: accounting, tax, regulatory, sanctions, payment, audit, and compliance duties.

For Germany, non-essential storage or access on your device is treated under German digital services privacy rules and EU ePrivacy principles. We do not intentionally run Google Analytics, advertising cookies, AI tracking cookies, or sale/share tags before consent.

Sale or Sharing of Personal Information

Syncpoly OÜ may sell or share certain personal information as those terms are used in California privacy law, and may commercially use data for data products, analytics, lead intelligence, benchmarking, or business insights. We do not sell full payment card numbers or account passwords.

Categories that may be sold or shared include identifiers, internet or network activity, commercial information, professional or business information, approximate location derived from IP address, inferences, and project-related business data where permitted by law and contract. You can opt out on the Do Not Sell or Share My Personal Information page.

Third Parties and Service Providers

• Google: Google login, Google Analytics, and related measurement services when enabled.
• OpenAI/ChatGPT: AI processing, drafting, analysis, automation, and support workflows.
• OpenClaw: workflow/agent operations, project automation, communication support, and related logs where used.
• Stripe: billing, invoices, payment method metadata, subscriptions, and payment events.
• Cloud, hosting, security, email, analytics, CRM, and workflow providers used to run the website and services.
• Data buyers, analytics partners, business partners, or customers of data products, where permitted and not opted out.

International Transfers

We are based in Estonia and may process data in the EU, the United States, the Caribbean, and other countries where our providers operate. For EU/EEA data transfers, we use appropriate safeguards where required, such as data processing agreements, standard contractual clauses, transfer risk review, and provider security controls.

Retention

We keep data only as long as needed for the purposes above, unless a longer period is required by law, tax, accounting, dispute, security, or contractual needs. Login audit records, billing records, support messages, project records, and consent logs may have different retention periods.

Your Rights

Depending on where you live, you may request access, correction, deletion, portability, restriction, objection, withdrawal of consent, and information about automated decision-making. EU/EEA users may complain to their local supervisory authority. California residents may request to know, delete, correct, opt out of sale/share, limit use of sensitive personal information where applicable, and not be discriminated against for exercising rights.

Children

This website and services are not directed to children under 16. We do not knowingly sell or share personal information of children under 16.

Changes

We may update this policy as our services, analytics, AI tools, data products, or legal obligations change. Material changes will be posted on this page.